A friend of the customer dubbed an 'idiot' shared the Ryanair conversation online, saying that he was 'genuinely shocked' by the Irish airline's customer service

The Queen has given Prince Charles and Prince William more of the work involved in running the Royal Family in recent times, but is still very much 'in charge', according to one expert

Weather warnings have been issued for today as yet another extreme weather front hits the UK after a week of storm chaos — with rare 'thundersnow' possible in some parts

A bishop is facing trial after a priest allegedly found videos of him engaging in sex acts with young men on his mobile phone — while the court heard he 'demanded massages' from priests

Jon Venables, one of the killers of James Bulger, is reportedly going to make another attempt for freedom after he was arrested for the third time in 2017 for child sex abuse images

Prince Harry and Meghan Markle have been holding a series of secret meetings in their Montecito, California neighbourhood with Princess Eugenie and her husband Jack Brooksbank

Waste disposal experts were called in to clear the house which was rammed full of filthy furniture and belongings but have branded the property as a 'house of horrors'

Matthew Whitaker couldn't believe his luck when he whipped the rude veg from the bag, two years after he found a carrot - also from Tesco - that had a similar X-rated look to it

A 1,200-mile-wide “polar rush” from Greenland will bring up to 8in of snow in the north and -7C on Thursday, forecasters warned with severe gales due on Sunday in the north-west of England

Chewie the five-year-old rescue dog jumped up and down on his owner's chest after finding him having a heart attack on the sofa and successfully restarted his heart

Jade Elizabeth Mitchell, 18, passed away at her mother's Holyhead home in 2020 after being found unresponsive on the couch following her battle with substance abuse and mental health issues

A devastated couple have been left with a repair bill for tens of thousands of pounds after their uninsured home went up in flames just minutes before it was due to be viewed by 30 potential buyers

A driver claimed to see a Goatman or a Bigfoot emerging from the woods in Northants on the A425 near the village of Staverton and has warned other motorists to watch out

Watson Kerr, owner of The Canny Man's pub in Morningside, was once infamous for setting unbelievably strict rules on who he would choose to serve in his establishment

Holocaust denier Simon Sheppard handed teen girls a card inviting them to take part in a 'sexperiment' and was convicted over attempting to engage sexual communication with an underage child

Sleepy residents were woken by firefighters at 5am and given the immediate order to evacuate due to a sinkhole and flash flood in Riddlesden, Keighley, West Yorkshire

Before Kate Middleton was married into the Royal Family, the Queen reportedly had concerns about her jet-set lifestyle and lack of career, according to a royal author

Cops are looking for a man who allegedly punched a McDonald's worker after he verbally abused another member of staff at one of the franchise outlets in Hampshire

Prince William "snubbed" Kate at his 21st birthday celebrations and spent most of the time talking to his ex-girlfriend, according to royal author Katie Nicholl

Prince William once spoke of the "nightmare" he had parenting Princess Charlotte as he parents the three royal siblings solo while Kate Middleton is on a mini-trip to Copenhagen

All Saints Catholic Primary School in Bootle has come under fire from parents after it compared school absence during a storm to children walking barefoot in "war torn" countries

A Buckingham Palace insider has claimed the difficulties for the Royal Family will take a “toll” on the Queen as she currently recovers from Covid before celebrating her Platinum Jubilee this year

A bloke on sick leave has been sacked after passing a hose pipe to his mate, which his employer says is proof he is physically able when he was meant to be on sick leave

A Portuguese dominatrix and her English husband have been jailed for operating a sex-trafficking and prostitution racket in the UK by flying in vulnerable women

With so much bad weather going on across the UK at the moment it is no wonder that a rare phenomenon will hit the UK over the coming days. The Met Office has confirmed that 'thundersnow' is expected